Frequently Asked Question
Are you a factory or a trading company?
Exactly, we are a manufacturing & trading combo. We can manufacture, customize and supply your desired aftermarket auto parts for the Japan car
What are your main products?
Kowze is China’s largest and most professional supplier, specializing in high-quality spare parts for Japanese 4×4 SUVs and Pickup, especially for Mitsubishi.
What is your main market?
Kowze has sold to more than 30 countries and collected millions of clients from over 80 countries globally. Also, we have agents in Poland, Sudan, Dominica, etc.
How do you maintain our sound long-term relationship?
1) We keep good quality and competitive prices to ensure our customers benefit ;
2) We treat every customer as our friend and sincerely do business with them, no matter where they come from.
Why Choose Kowze?
1) Focus on Japanese car parts for 20 years.
2) Various items and the one-stop source procurement save money and time.
3) In-stock hot sales, stable supply, and short-time delivery.
4) Rapid product development helps you win the market.
5) Fast feedback from the Chinese market for improvement.
How do you test your products before shipment？
Products are all tested by corresponding performance testing equipment. The self-developed will be installed in vehicles for testing.
What I need has not been shown on the website, could you provide it?
Of course, you can send your inquiry to us and we will find it for you on time.
Can you do my brand packing?
Yes, we have private label service and the MOQ is 100-300pcs.
Can you customize it for me if I send a sample to you?
Yes, we have custom service. Our production department develops items based on your request
Can you develop items for me?
Yes, we have customized experience and a specialized R8D department.Please let me know vour customizedspecification.
Can you open the module for me?
Yes, we can do contract manufacturing base on your requirement, and we can build the molds and fixtures for you.
How can I get a sample?
Usually, we offer the sample for these situations:
1)Newly-developed products need quality tests from customers;
2) Customers confirm the order with a certain quantity and pay the deposit.
What is your sample policy?
We supply samples, but their fees and freight charge should be borne by the customer.
What if the product I received does not work?
Please feel assured that we will definitely be responsible for those product problems caused by our side. Please kindly help to provide photos or videos that can show the quality problems of our products. We need to know the exact problem and improve it in the future.
What will you do for quality complaints?
Timely response within 24 hours, the proper solution within 2 days. We attach great importance to sales and after sales service.
How long does the warranty run?
lf it is a quality problem, normally is 1-2 years warranty.
What is the payment term?
Generally, 30% deposit in advance and 70% payment before shipment.
What is the Payment Type?
Payment can be by Alibaba, T/T, L/C, D/P D/A, MoneyGram, Credit Card, PayPal, Western Union.
Cash.or Escrow.
What is the shipping method?
lt depends on your order. Normally, it could be shipped by sea, by air, or by express(EMS, UPS, DHL, TNT, FEDEX and etc.), please confirm with us before placing orders.
Can you send it to my warehouse?
Sure, we can deliver auto parts to your destination.